Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, contact us at Support@goldenglowessentials.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can make it right.

Exceptions / Non-Returnable Items

As a beauty and personal care product, GoldenGlow Bee Venom Cream is non-returnable once opened or used, in line with standard hygiene regulations. We also cannot accept returns on sale items or gift cards.

If you have questions about your specific order, please reach out at Support@goldenglowessentials.com and we'll do our best to help.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union — 14 Day Cooling Off Period

If your order is being shipped into the European Union, you have the right to cancel or return within 14 days for any reason. Your item must be unused, with tags, and in its original packaging. Proof of purchase is required.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, contact us at Support@goldenglowessentials.com.