Privacy policy
Privacy Policy
Last updated: July 11, 2026
GoldenGlow operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated skincare shopping experience (the "Services"). GoldenGlow is powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from us, or otherwise communicate with us.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
Depending on how you interact with us, we may collect the following:
- Contact details — name, address, billing/shipping address, phone number, email address
- Financial information — payment card details, transaction details, payment confirmation
- Account information — username, password, security questions, preferences
- Transaction information — items viewed, added to cart, purchased, returned or exchanged
- Communications — any information you include when contacting our support team
- Device information — browser, IP address, network connection, unique identifiers
- Usage information — how and when you interact with our website and services
Where We Collect Information From
- Directly from you when you create an account, browse or purchase from our store
- Automatically through cookies and similar technologies when you use our website
- From service providers we engage to support our operations
- From partners or other third parties
How We Use Your Information
- To fulfil your orders — processing payments, arranging shipping, handling returns and exchanges
- To improve your experience — personalising your shopping experience and recommending products
- Marketing — sending promotional emails, SMS, or showing you relevant ads online
- Security & fraud prevention — protecting your account and our platform
- Customer support — responding to your enquiries and resolving issues
- Legal compliance — meeting our obligations under applicable law
How We Share Your Information
We may share your information with:
- Shopify and third-party service providers who help us operate our store (payments, shipping, analytics, customer support)
- Business and marketing partners for advertising purposes
- Affiliates within our corporate group
- Third parties when required by law, legal proceedings, or to enforce our policies
Our Relationship with Shopify
Our store is hosted by Shopify. Information you submit is transmitted to and processed by Shopify, which may be located in countries other than where you reside. To learn more about how Shopify handles your data, visit the Shopify Consumer Privacy Policy.
Third Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before providing any personal information.
Children's Data
GoldenGlow is not intended for use by children. We do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you believe a child has provided us with their information, please contact us and we will delete it promptly.
Security & Retention
We take reasonable steps to protect your personal information, but no method of transmission or storage is 100% secure. We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes.
Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Request deletion of your personal information
- Correct inaccurate information
- Receive a portable copy of your data
- Opt out of the sale or sharing of your data for targeted advertising
- Unsubscribe from marketing emails at any time via the unsubscribe link in any email
If you reside in the UK or European Economic Area, you may also have the right to object to or restrict certain processing, and to withdraw consent where processing is based on consent.
To exercise any of these rights, contact us at the details below.
Complaints
If you have concerns about how we handle your personal information, please contact us. If you are in the EEA or UK, you also have the right to lodge a complaint with your local data protection authority.
International Transfers
Your information may be transferred, stored, and processed outside your country. Where required, we use recognised mechanisms such as the European Commission's Standard Contractual Clauses to ensure your data is protected.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
Contact Us
For any questions about this Privacy Policy or to exercise your rights, please contact us: